DUTIES AND RESPONSIBILITIES

The successful applicant will be responsible for but not limited to:

Business Development within Regional Client Base

• Identify and develop business opportunities within existing client base across Grindrod Logistics' service offering, including: Warehousing, Transport, Depot services

• Engage with prospective customers to understand their logistics requirements and identify appropriate solutions

• Develop and maintain a pipeline of growth customers and opportunities within the existing client base

• Support the preparation and submission of proposals, quotations, tenders and RFQs

• Follow up on commercial opportunities and maintain regular communication with prospective customers

• Support the conversion of opportunities into contracted and operational business

Existing Customer & Key Account Support

• Maintain strong professional relationships with existing customers

• Act as a commercial point of contact for allocated customers and assist with customer enquiries and requirements

• Understand customer operations, service requirements and commercial expectations

• Identify opportunities for account growth, cross-selling and extended business

• Proactively follow up on customer requirements and outstanding actions

• Assist with resolving customer service issues by coordinating with the relevant internal departments

• Escalate operational, commercial or service-related concerns where required

• Maintain regular customer engagement through meetings, calls, emails and site visits

• Ensure customer feedback is communicated to the relevant internal stakeholders

Quotations, Pricing & Tenders

• Receive and review customer RFQs and pricing requests

• Coordinate with Pricing, Operations, Transport, Warehousing and Depot teams to obtain the information required to prepare accurate quotations

• Prepare commercial proposals and quotations in accordance with company pricing guidelines and approval processes

• Ensure quotations accurately reflect customer requirements, operational costs, applicable rates and commercial assumptions

• Assist with tender submissions and ensure that required information is submitted within stipulated deadlines

• Follow up on submitted quotations and tenders

• Maintain records of quotations, proposals, tenders and customer correspondence

• Ensure appropriate commercial approvals are obtained before proposals are issued to customers

• Assist with rate reviews, annual increases, rebates and customer-specific commercial arrangements

Salesforce & Opportunity Management

• Maintain accurate and up-to-date customer and opportunity information on Salesforce

• Capture new opportunities in accordance with the company's opportunity management process

• Maintain opportunity stages, values, commencement dates, probability, and other required information

• Ensure opportunities are correctly classified, including new business, extended business and existing business

• Update opportunity progress following customer engagements, meetings, proposals and commercial discussions

• Monitor aged opportunities and follow up on outstanding actions

• Maintain accurate pipeline information for management reporting

• Ensure closed-won and closed-lost opportunities are appropriately updated with supporting information and reasons

Customer Reporting & Analysis

• Prepare and maintain regular customer reports relating to:

  • Agreed KPI’s, measurement and corrective action on understood cause

  • Monthly performance meeting feedback and progress updates

  • Development of relationship with clients on all levels of client; strategic; tactical and operational

• Assist with identifying trends, risks, opportunities and variances within the existing client base.

Contract & Commercial Administration

• Assist with the administration and maintenance of customer commercial documentation.

• Coordinate documentation required for existing customers, including:

• Contracts

  • Rate agreements

  • Non-Disclosure Agreements (NDAs)

  • Credit applications

  • Standard Trading Conditions

  • Signed quotations

  • Supporting commercial documentation.

• Ensure required documentation is obtained and appropriately filed

• Monitor outstanding documentation and follow up with customers and internal stakeholders

• Support the commercial contract workflow from initial preparation through internal review, customer approval and finalisation

• Maintain appropriate records of customer rates and commercial agreements.

• Assist with ensuring current rates and agreements are correctly maintained and communicated to relevant stakeholders

Internal Stakeholder Coordination

• Work closely with internal departments to ensure customer requirements are understood and actioned

• Liaise with:

  • Operations

  • Transport

  • Warehousing

  • Depot

  • Finance

  • Pricing

  • Procurement

  • Legal

• Coordinate information required to develop commercially viable logistics solutions

• Ensure customer commitments are communicated to operational teams

• Assist with the handover of new opportunities from Commercial to Operations

• Follow up on implementation requirements and outstanding actions

• Support effective communication between the customer and internal stakeholders

Customer Service & Issue Resolution

• Respond professionally and timeously to customer enquiries

• Investigate customer queries and coordinate with the relevant internal departments to obtain resolutions

• Assist with service recovery and customer communication where operational challenges occur

• Maintain clear records of customer issues, actions and resolutions

• Identify recurring service issues and communicate these to management

• Assist in maintaining strong customer relationships through proactive communication and follow-up

• Ensure customer expectations are clearly understood and communicated internally

REQUIREMENTS

We invite applications from candidates who meet the following minimum criteria:

Qualifications:

• Postgraduate diploma/bachelor’s degree in business management or marketing

Experience:

• 3 to 5 years’ relevant experience in commercial environment

• Experience in customer service, marketing or sales related field

• Proven track record of sales growth

Required Skills:

• Strong verbal and written communication skills

• Analytical and problem-solving skills

• Negotiating skills

• Strong knowledge of business and sales growth

• Leadership and organisational skills

Applications close on 9 October 2026.

Applicants are requested to send their CVs to the HR Department via email to

glo-recruitment@grindrodlogistics.com.

Please submit your CV only at the initial application stage. Additional supporting documentation will be requested where required during the recruitment and selection process.

NB: Please state the name of the position as a reference.

Candidates with disabilities are encouraged to apply. Preference will be given in accordance with the company’s Employment Equity targets and objectives.