DUTIES AND RESPONSIBILITIES

• The successful applicant will be responsible for but not limited to:

• Manage customer queries and maintain a high degree of understanding of customer business requirements

• Provide professional support and timely resolution of customer requests and service-related concerns

• Process and track collections, deliveries, and return requests

• Liaise with internal stakeholders and Customers to ensure service excellence

• Monitor and communicate shipment statuses, delays, and service disruptions to customers and internal stakeholders

• Ensure customer queries are resolved within agreed service levels and escalate unresolved matters where necessary

• Attend and contribute to daily operational meetings with internal stakeholders

• Maintain accurate records of customer interactions, requests, and service incidents

• Capture, update, and maintain information on relevant operational systems

• Support the achievement of customer service, operational, and productivity targets

• Ensure compliance with company policies, procedures, and customer-specific requirements

• Build and maintain strong relationships with customers and internal stakeholders

• Prepare and distribute operational and customer service reports as required

• Identify opportunities for process improvement to enhance service delivery and customer satisfaction

REQUIREMENTS

We invite applications from candidates who meet the following minimum criteria:

Qualifications:

• Grade 12 (Matric)

• Relevant qualification in Logistics, Supply Chain, or Business Administration will be advantageous

Experience:

• 2-3 years' experience within a Supply Chain, Logistics, Transport, or Customer Service environment

• Experience working with transport management systems (TMS) or logistics software will be advantageous

• Experience in customer service within a fast-paced operational environment

Required skills:

• Strong customer service orientation and relationship-building skills

• Effective verbal and written communication skills

• Excellent problem-solving and decision-making abilities

• Strong attention to detail and accuracy

• Ability to work under pressure and manage multiple priorities simultaneously

• Good planning, coordination, and organizational skills

• Proficiency in Microsoft Office Suite, particularly Excel and Outlook

• Ability to work both independently and as part of a team

• Strong administrative and reporting skills

• Good understanding of transport and logistics processes

• Ability to manage stakeholder expectations professionally

• High level of accountability, integrity, and professionalism

Applications close: 3 August 2026

Applicants are requested to send their CVs to the HR Department via email at

glo-recruitment@grindrodlogistics.com

NB! Please state the name of the position as a reference.

Due consideration will be given to the company’s equity targets.